What is Customization?
Customization
Fixing or creating a new program when an existing function does not work.
What it means
Requests that cannot be resolved by changing settings or working methods require program modification. This is custom development.
It costs money and time, and repaired parts have to be retouched every time the system is upgraded to a new version. So this is the final choice.
At the pen factory
None of the three demands on Day 22 resulted in changes to the program. Two were solved by permission and list registration, and one was solved by changing the order of work.
Why it matters
You must consider each request one by one, so that you can only fix what is absolutely necessary.