What is Operation?
Operation, Process
A step in the process of making a product.
What it means
A process is a segment of the work done. Refilling, assembling, inspecting, and packaging are each processes.
Each process has different locations, time taken, and required people and equipment. So, we plan by process and look at the production output.
At the pen factory
Each ballpoint pen goes through four processes: refill filling, assembly, inspection, and packaging.
Why it matters
By dividing work into processes, you can see which process takes time and which process produces defects.