What is Recall Scope?
Recall Scope
To what extent are products containing the problematic material?
What it means
The recall range is the range of products that must be returned or replaced when a defect is confirmed. If you set it too narrowly, defects will remain in the hands of customers, and if you set it too wide, you will lose money and trust by having to recall even good products.
If you can track it by LOT number you can narrow it down to something like "This lot costs 100 pens".
At the pen factory
Of the 150 pens that went to Blue Academy on the 10th day, the only one with defective refill was 100 pens in the L-1109-2 box. Ballpoint pens sold by Hanbit Stationery and Saebom Trading are not eligible.
Why it matters
The scope must be determined based on evidence so that customers can be informed accurately and action can be taken quickly.